Response Magic 
Give your people the freedom to do anything that makes your customer service special. Your people have the right training let them use it in an enlightened culture. In this way, your people are allowed to do anything that gets the very best outcome for their customers. Encourage them to make sensible decisions to exceed the expectations of their customers.
Offer Solutions
Be flexible in your approach; don't try to sell, but offer solutions in the best interest of your customer.
Provide Extra
After you have offered the solution, do even more. Go the extra mile and just trust your people to do the right thing. By doing this, your people will show they care, not superficially but genuinely care for their customers.
Take Interest in Your Customers
Listen carefully to your customers and get interested in what is important to them, without thinking about a sale. But make sure that you do it with sincerity.
Try to See the Customers Point of View
Get a better understanding of what issues your customers have, see their point of view and try to really put yourself in their position. No distraction should get in the way of being there for your customer; put your customer’s needs first.
Become a Customer to Your Business
Experience your customer’s journey in your business. Actually experience it, observe the service standards, then get to the source of the issues that you uncover and implement changes that will make it better.
Flexible Rules
Allow your people the freedom to include customers in being flexible with the rules. Your system is not always right, so let your people show this and allow the customer to be aware of it. They realise that whilst processes and systems are important, they are secondary to the needs of their customers.
Put Things Right
When you become aware of things that are wrong, respond positively and immediately and let your customers know what you have done. Thank them for their involvement. Use complaints as a positive way to help you grow and improve.
Keep In Touch
Follow up with your customers; make sure that the products or services, you provided to them, are all doing what they should do and if not then provide people who can help. Repeat orders will increase profit.
Culture Shift
Listen to what your people are saying, find out if they are content and understand what it is that you can do to change things if they are not. Unhappy customers come from unhappy employees, only you, can make this better.
Actions You Can Take Now
Choose a few customers a day where, within your business, you can do special positive things for them. Find out from your people what ideas they have to do this too.
Empower your people to make every customer feel delighted. Do not find blame when things go wrong in your organisation. Have a culture for your people where you are always treating them well and with trust and honesty. This will reflect in their work with your customers.
Communicate with your customers by showing genuine interest in what they are saying, find out exactly what makes them feel good.
Determine what it is that upsets your customers and rectify it quickly. If it is appropriate, let your customers know that you have done this.
Understand what is stopping or obstructing your people from delighting your customers all the time. Make the necessary changes with their awareness and be prepared to make the changes that are needed in you first.
By : bukisa.com/articles
